• Daily Deals have been added to the Offers menu, replacing the Bundles section.
• Bundles will continue to be available in the Weekly Event Tab in the Shop. (They haven’t been removed).
• Daily Deals will contain 3 different offers that players will receive:
• Player Level Offers: These offers contain different items based on a player’s level. Players at various stages of the game tend to focus on getting different rewards, so these offers have been set up to help them.
• Kingdom Offers: These offers are designed to assist players with working towards completing their Kingdom Power Tasks.
• VIP Offers: These offers are available for players who are VIP 6 or higher. They may either offer rarer rewards (such as Orbs) or other things at a discount.
• These offers can be purchased using Gems. Each offer will have its own Gem cost.
• Offers will only be able to be purchased once per day.
• The offers will be available for up to 24hrs, and will change with the daily reset. So if a player doesn’t see anything they want one day, they may find something on the next day.
• The offer button on the world map will get a notification (similar to the mail icon) to let them know when there are new daily deals available.
• If a player doesn’t have any eligible Kingdom Power Tasks, the daily deals will select another Player Level Offer instead of a Kingdom Offer, so players will always have 3 offers.

• Rewarded Ads are a mobile-only feature – restrictions on other platforms mean they cannot be shown there.
• We encourage PC players to link their accounts to their mobile devices if they want to take advantage of Rewarded Ads.
• Players will have the option to watch a 30 second video ad to earn a small reward.
• Watching an ad will be entirely optional and can be accessed from the world map. Rewarded Ads will not interrupt the flow of gameplay; players may choose to go into the menu to watch an Ad at their leisure.
• Players will only be able to watch one ad every 8 hrs, and there will be a notification icon to let players know when they are able to watch the next ad.
• The rewards that players can earn will change based on their level, so higher level players will see different rewards than players who are just starting out.
• Each reward has a different chance to occur, so some rewards will be rarer than others (such as Keys or Gems).

• The Shop Tab Menu has been updated to display the total amount of rewards earned from a subscription, as well as a timer displaying the remaining time for an active subscription.
• If a player has no subscription active, then they won’t see the timer.
• 15-Day subscriptions will now give 2 days worth of subscription rewards as a bonus when a player purchases the subscription.
• Day 1 of rewards will be sent via the in-game mail to avoid confusion between the bonus rewards for purchase and the day 1 rewards.
• Players will receive an in-game mail reminder 3 days before their subscription ends to inform them of the subscription expiring soon, and give them an option to renew their subscription.
• If a player chooses to renew or re-purchase a subscription they already have active, they will receive any purchase rewards, and the subscriptions timer will be extended (so 15 Day Subscription will add 15 more days to the existing subscription).

• The Path to Glory & Path to Power menus have been updated to include a timer so players can see how many days remain on their subscription.
• Like 15-day subscriptions, players will now receive mail in-game informing them of a subscription about to expire, with the option to renew it.
• Any additional purchases of a Path subscription will add time to the subscription. This means that once the player passes Day 30 rewards, the Path Subscription will restart back at Day 1 for the rewards.
• The Legendary or Mythic Troops earned at the end of the subscription will now select a Legendary or Mythic Troop the player doesn’t own as the reward.
• If a player owns all Legendary or Mythic Troops, then it will select a Troop of the specified Rarity at random.
• Path to Glory I Subscriptions have increased the amount of Gold, Gems and Glory rewards that can be earned. They have also replaced the Treasure Map rewards with new Event Key rewards. All other rewards remain the same.
• PLEASE NOTE: Players will earn a total of 10 Event Keys from a Path to Glory I instead of 16 Treasure Maps
• Path to Glory II Subscriptions have doubled the amount of Traitstones rewarded each day.
• Path to Power I Subscriptions have replaced Days 5, 10, 15, 20, 25, 30 with new rewards. All other rewards remain the same.
• Days 10, 20, 30 will now give 50 Gems
• Days 5, 25 will now give 1 Chaos Orb
• Day 15 will now give 1 Major Chaos Orb
• Path to Power II Subscriptions have replaced Rare ingot rewards with Gem rewards. All other rewards remain the same.
• PLEASE NOTE: Players will earn a total of 200 Gems from a Path to Power II instead of 120 Rare Ingots

• We have added a first time Gem bonus to Gem Purchases (so the first time you purchase Gems, you will get some extra!)
• These bonus Gems are not affected by VIP Levels or Gem Sales.
• If you have previously purchased Gems before the update, you may still take advantage of this one-time offer – it has no expiry date.
• The Gold & Souls tab has been renamed to Resources.
• The Glory Rewards tab has been removed, as the bundles for purchase have moved to new locations. (See below)
• Spoils of War, Souls and Treasure Maps for Glory have been moved from Glory Rewards tab to Resources.
• Spoils of War will live at the front of the menu to make it easy to locate for players who wish to purchase it.
• Souls and Treasure Maps for Glory will live at the end of the menu list.
• The Weekly Glory Troop has moved to the Weekly Events tab.
• The Kingdom Bundle’s rewards have been changed to give the following:
• 1 Legendary Troop
• 1 Kingdom Weapon
• Writs
• Gold
• 6 copies of a Kingdom Pet
• 30 Pet Food
• The Legendary Troop Bundle’s rewards have been changed to give the following:
• 1 Legendary Troop
• 1 Medal of Anu
• 35 Event Keys
• 5 VIP Keys
• 1 Orb of Wisdom
• 4,500 Souls
• Both the Kingdom Bundle and Legendary Troop Bundle will each now have a weekly limit of 3 purchases.
• The 2 Traitstone Bundles have been merged into a single offer.
• The 2nd Traitstone Bundles will be removed so only 1 Traitstone Bundle will remain.

• The names of the Starter Packs have changed –
• Starter Packs 1 & 2 are now New Adventurer’s Pack 1 & 2
• Intermediate Packs 1 & 2 are now Expert Adventurer’s Pack 1 & 2
• Advanced Packs 1 & 2 are now Master Adventurer’s Pack 1 & 2
• All Starter Packs will now only be available for 3 Days.
• Expert Adventurer’s Packs (former Intermediate Packs) will now become available at level 23.
• Master Adventurer’s Packs (former Advanced Packs) will now become available at level 42.
• New Adventurer’s Pack 1 will now give Traitstones to trait Spinnerette.
• New Adventurer’s Pack 2 will now give Traitstones to trait Ser Cygnea.
• Expert Adventurer’s Pack 1 rewards have been changed:
• 1x Arcanus
• 2x Orbs of Wisdom
• 2x Orbs of Ascension
• 20 Gem Keys
• Expert Adventurer’s Pack 2 rewards have been changed:
• 1x Sol’Zara
• 5x Orbs of Wisdom
• 5x Orbs of Ascension
• 45 Gem Keys
• Master Adventurer’s Pack 1 rewards have been changed:
• 1x Shadowhunter
• 2x Orbs of Wisdom
• 2x Orbs of Ascension
• 30 Gem Keys
• 100,000 Gold
• Master Adventurer’s Pack 2 rewards have been changed:
• 1x Gorgotha
• 65 Gem Keys
• 220,000 Gold
• 10,000 Souls
• 1x Orb of Power

• The Menu Navigation along the top of the screen, has been changed to following order:
• Daily Deals
• Monthly Deal (Ring of Wonder)
• Growth Packs
• Path to Glory
• Path to Power
• We have increased the Gold, Gem Keys & Glory rewards for purchasing a Ring of Wonder subscription.
• Ring of Wonder subscription will also send the subscription reminder/ renewal mail before the subscription expires.
• The Legendary or Mythic Troops earned at the end of the Growth Packs will now select a Legendary or Mythic Troop the player doesn’t own as the reward.
• If a player owns all Legendary or Mythic Troops, then it will select a Troop of the specified Rarity at random.

• Campaigns are seasonal content that last for 10 weeks, and will run alongside our weekly events.
• Campaigns will be used to tell a story that players can follow as the Campaign progresses.
• Campaigns have 3 systems (more on all of them below):
• TASKS – Complete in-game activities each week and earn STARS.
• CAMPAIGN PASS – The basic pass is free, and you unlock a reward for every 10 STARS you earn. Unlock extra rewards if you have purchased an Elite Pass.
• ARTIFACT – Artifacts are a special magic item that players level-up to unlock temporary buffs. The buff only lasts for the duration of the campaign.

Campaign Tasks

• Players will have 16 tasks to complete each week:
• 2 GOLD TASKS: These tasks take longer or are harder, and are worth 15 STARS.
• 4 SILVER TASKS: A little easier than Gold Tasks, these are worth 10 STARS.
• 10 BRONZE TASKS: These are short and easy to complete. They are worth 3 STARS.
• This totals 100 Stars, and unlocks all rewards for the week, including a level on the Artifact.
• Tasks are given 3 at a time – one for each rarity
• If you don’t complete all the tasks in their week, you can still continue with them the following week.
• All Task activities are based on existing gameplay, so players can work on completing them during the normal course of play.
• Tasks can be skipped or completed by paying Gems (if a Players is finding one difficult to complete). They will still gain the Stars from the Tasks (so they don’t miss out). The Gem cost is dependent on the rarity of the Task.
• GOLD TASKS: 150 Gems per Task
• SILVER TASKS: 100 Gems per Task
• BRONZE TASKS: 50 Gems per Task

Campaign Pass

• Players earn rewards as they gain more Stars – 10 STARS for each reward!
• There are 2 parts to this system:
• FREE PASS: This is the reward track that is free and available to all players in the game. The Artifact level-up is unlocked on the final stage each week on this track (each 100 STARS).
• ELITE PASS: These rewards require players to have purchased either an Elite Pass or Elite+ Pass. The rewards will contain some cosmetics and collectibles, as well as some rarer resources that players can use in the game.

Elite Pass & Elite+

• Purchasing either Elite Pass or Elite+ Pass will give players access to the Elite Pass reward track for that Campaign only. (Players will need to purchase it again for any future Campaigns if they wish to earn rewards from Elite Pass again).
• If a player has already earned some rewards on the free track, and purchases Elite Pass or Elite+ Pass, they will immediately receive (in the mail) all Elite Track rewards corresponding to the ones on the Free Track that they have already earned.
• Elite+ Pass will also immediately give some extra in-game rewards and will also give a subscription to earn a bonus of 20 STARS every week.
• There will be an extra 20 rewards for players who get the Elite+ subscription, so the extra Stars can continue to earn rewards even after the player has gotten all of the normal rewards.
• Players who purchase Elite Pass can always choose later in the Campaign, to upgrade to Elite+ Pass. (The upgrade cost is the difference in costs between Elite Pass and Elite+).
• Players who purchase an Elite+ Pass later in the Campaign or upgrade later in the Campaign will earn the bonus Stars from any previous weeks. (e.g. Purchasing the Elite Pass on Week 5 of the Campaign will immediately give you 100 Stars, and 20 stars at the start of each week for the 5 remaining Chapters).

Artifact

• Artifacts are the temporary buffs that players can unlock and upgrade during the Campaign for every 100 Stars earned (to a max of 10 levels).
• This buff provides bonus stat points to player’s teams in all game modes during the Campaign, including PvP & Guild Wars.
• Artifacts also provide small stories from the game world, related to the Campaign setting, unlocking each 100 Stars, for players who enjoy the stories.
• Players can continue to read this lore after the Campaign ends, as Artifacts will be viewable in the player’s inventory.
• Each Campaign will have their own Artifact for players to collect and level up.

Campaign Reset

• Once a Campaign ends, the following will happen:
• Players are no longer able to complete Tasks or progress in the Campaign.
• Any uncollected rewards will be sent out in the mail.
• Artifacts will no longer apply any of their bonuses.
• The Campaign button will display a pop up while no Campaign is active.
• Any Elite Pass or Elite+ Pass subscriptions will end.
• There will be a 1 week break between Campaigns.
• When the next Campaign starts players will start at the beginning again with zero stars (stars do not carry over between campaigns).

With the introduction of the Campaign, we will be running more World Events, but don’t worry, none of your other favourite Weekly Events are going away.

• Raid Boss Events will be joining Invasions as a weekend event in the future, as all Kingdoms have now had a Raid Boss Event.
• Tower of Doom will be run in between Campaigns (every 10 weeks), and may also make an appearance as a weekend event. We are also planning changes so you can still earn the Forge Scrolls that you need.
• Guild Wars will continue to be every 4 weeks, however it will now run at the same time as other events.

• Kingdom Weapon Packs are new purchasable Packs that give newer players a weapon and some resources to help them out in quests.
• The Packs contain the following Rewards:
• A new Weapon
• 200 Gems (this will be 23 Gem Keys on PS4)
• 36 Epic Ingots
• 20,000 Gold
• 5,000 Souls
• All Kingdoms, except for Broken Spire will have their own weapon available in the pack, so there are 33 new Weapons.
• Broken Spire already had Axe of the Spire in the starter pack which fills a similar role to these weapons.
• These weapons have been designed to help players deal more damage to Enemies from that Kingdom.
• Kingdom Weapon Packs will only be available to players who haven’t completed the questline in a Kingdom.
• The offer will replace the Explore button on the Kingdom popup menu.
• Once a player has completed the questline, the offer will no longer be available and the Explore button will return.
• Players who do not purchase a weapon, or have already completed all the quests, will be able to get the weapons 1 of 2 ways:
• Craft the weapon during the Kingdom’s next weekly event
• Purchase the weapon from a Weapon Flash Offer

We have removed the “Submit a Ticket” button from the Help Tab in the Settings Menu, leaving the “Help Center” button as the primary means of contacting support from in-game.

Why are we removing ‘Submit a Ticket’?
One of our goals is to be more responsive to players with critical issues who need help urgently. After the “Submit a Ticket” button was added 12 months ago, we noticed an increase in types of tickets that would have been quicker for players to fix using the self-help in our Help Center (things such as checking that rewards were received, which can be looked up in the received-mail tab).

While we love to help you all out, we noticed that our support response time increased because of all these new tickets. As the “Help Center” button sends you through the self-help, we believe that this change should improve the quality of support for ALL players – players with issues that can be solved by themselves will no longer have to wait for a Support Team response – and players with critical issues should be responded to faster.

How do I use the Help Center now?
Players will still be able to access the Gems of War Help Center from in the game, and we will be making improvements so more players will be able to solve common issues without needing to wait for a reply from Support.

Players will still be able to submit tickets through the Help Center for issues where self-help doesn’t give a solution.

Does this change mean that we’ll get less support?
No, we are making this change so players will have the ability to help themselves on common issues, while players who have more difficult issues can get responses sooner.

Will you bring the ability to submit tickets in-game back in the future?
While it’s unlikely to return in the same way, we plan to investigate and discuss new ideas for how players might get the right help when needed.

Are other changes going to happen to the Help Center?
We have spent time in the lead up to the 5.0 Update reviewing and improving our existing articles, while also adding new articles for common issues that are not documented yet.We will continue to work on this too.

We will also be creating an area on the forums for players to post suggestions for new Help Center articles.

Other Changes

• UI Update to reflect removal of the Submit a Ticket Button
• Links to all our social pages are now available in a pop up menu by tapping the Social Button on the menu.

• The Legendary Troop Upgrade Offer 2 will now include a Medal of Anu for players to use to upgrade their new Legendary.
• The Mythic Troop Upgrade Offer will now include a Medal of Nysha for players to use to upgrade their new Mythic.
• Sigils will now be given to players for each day they missed if they start a Live Event later in the week.
• We’ve changed the display order in the Weekly Event menu (in the shop) so the Glory Troop bundle will always show at the start of the list instead of the end of the list.
• We have improved the Reflect visuals when attacking multiple targets with Reflect at the same time.
• We have improved the damage numbers on Troops so they will overlap less.
• We have changed Troops with the Boss troop type to now have a Red Border to separate them from regular Troops.
• We have changed the Artifact Weapon Type to be renamed to Relics, to avoid confusion with Campaign Artifacts.

• We have made some optimizations with the World Event Fights so they should no longer lag during fights. (We will continue to monitor them going forward).
• We have fixed an issue where the battle wouldn’t end correctly if the Mecha Gnome ran away when he was the last enemy troop.
• We have fixed an issue so the Guild Popup will now display that the guild has registered to Guild Wars without having to enter the Guild/Guild Wars Menu.
• We fixed an issue where Growth Packs could be purchased multiple times (when they should have been only be purchasable once).
• We fixed bug on Growth Packs where the marker indicating which rewards players would instantly get was showing rewards for levels above what the player’s current level.
• We fixed an issue where the Class Event Gacha Shop showing the incorrect focus image when the pack contains Champion XP.
• We have fixed an issue where the Medal Upgrade menu was not scrolling when using a controller.
• We have fixed an issue where the Medal of Season image was displaying incorrectly in the Medal Equip Menu.
• We have fixed an issue with Reflect when attacking multiple targets with Reflect at the same time.
• We have fixed an issue where the Potions Effect image was not scaling to match the screen on 2:1 devices.
• We have fixed an issue where the news item for the Glory Troop was redirecting to the wrong tab
• We have fixed a display issue where the help text on the VIP Deal showed the incorrect chest.
• We have also fixed an assortment of smaller issues.